Policies and Procedures

Booking Guidelines:

• No online bookings will be accepted within five days of departure. Please call Aerosur Travel @ 800-655-0508 to book.
• E-Tickets will be issued whenever possible. If the airline requires paper tickets, a delivery charge will apply.

• Fare is guaranteed at time of booking only when accompanied by a valid credit card payment. In the event of a credit card transaction being declined for any reason, fare is subject to change until Aerosur Travel receives a valid form of payment.
• Fares that are booked on the last day to ticket, must be submitted by 2:00 PM Mountain Standard Time. Bookings made after the 2:00 PM deadline will not be honored.
• Aerosur Travel may rebook certain itineraries due to routing problems or schedule changes. The new itinerary will be emailed to the booking agent.
• All changes to payment information must immediately be advised by calling Aerosur Travel @ 800-655-0508.

• We accept the following credit cards: Visa, MasterCard, and Discover. In most cases, airlines accept additional card types, and credit cards maybe be charged directly by the airline.
• Check Payment: Reservations will be held for 5 business days, or until the quoted fare expires, whichever is sooner. If payment is not received, the reservation will be cancelled. Please fax a copy of your check to 866-591-8895.
• We do not accept third party credit cards.
• Credit Card Authorization Form must be filled out and signed by your client. Fax completed form to 866-591-8895.

• Paper tickets incur a delivery charge of $15.00 USD for courier two-day delivery and will be delivered within five business days from the ticket issue date.

• All fares shown online are 100% nonrefundable.

• Name changes are not permitted. Please verify the accuracy of all information before submitting a booking for ticketing. Aerosur Travel is unable to absorb fees imposed by carriers for the reissue of tickets due to incorrect information or to correct spelling errors. It is the responsibility of the retail agent to ensure the accuracy of the information supplied. To avoid errors, it is suggested that the passenger's names and ages be matched and double-checked against the traveler's passport information at the time of booking.
• Value of unused ticket may be applied to new ticket of same fare type and of equal/higher value. A reissue fee plus payment of fare difference is due upon exchange.
  
  Changes/Exchanges must be made at least 48 hours prior to original departure date. No NoShows. Ticket has *ZERO* value after ticketed departure date. For exact fees, please refer to the "PENALTIES" box in the payment section when completing your booking. Penalties will be listed in the confirmation email you receive after completing the booking. N/A in this area designates a non-refundable/non-changeable ticket. All penalties listed are per ticket.

• Once booked and ticketed, it is the responsibility of the retail agent, or passenger, to contact the airline to give Frequent Flyer account information, request special meals, or to arrange special seating. It is the responsibility of the passenger to confirm the times of the flights that have been booked at least 72 hours before their scheduled departure.

• It is the responsibility of the retail agent and passenger to ensure valid passport and entry visas are obtained for all destinations. Contact the consulate of the destination country or countries prior to purchasing airline tickets.
• Many countries charge additional local taxes upon departure, which are not included in the ticket.